Shipping policy

DELIVERY COST AND OPTIONS

All parcels are shipped via Australia Post. 

Delivery times are based on your location. For a general overview please see the postage calculator provided by Australia Post.

Please note that processing time ("turn around" or "dispatch") is separate from delivery times. We aim to dispatch orders within the week, but a number of unforeseen circumstances may impact this on occasion. If this is the case, any orders affected will be notified via the email given to us with your order.

Shipping cost is based on the weight of the product you are purchasing and your location. This will be calculated upon the checkout. Once your parcel is accepted by Australia Post it is their responsibility to adhere to the shipping times they have indicated on their website.

INCORRECT SHIPPING INFORMATION
If you notice that details such as your name or any part of your postal address have been entered incorrectly, please contact us ASAP at saturnsunstudio@gmail.com, and ideally one or more of our social media accounts as well for the best chance of your message reaching us before the order is dispatched with the incorrect information. If you do not notice the mistake in time, we will do what we can to contact the postal company and sort out the issue, but it may be out of our hands.

 

** PLEASE NOTE **

If your parcel is returned to us through no fault of our own such as; you have declined to receive the parcel, you have declined to pay the import tax appropriate for your country, you have moved and not forwarded us your new address, you have incorrectly written your address, etc then we will not be liable to refund cost of your order. 

We will contact you to attempt re-delivery, If you choose to repay delivery costs we will resend the item. If you do not respond within 1 week we will refund you the cost of the item minus the shipping fee. 

If an item is lost due to no fault of ours such as listed above and not returned to us by the postal service we will not refund any costs. As we have fulfilled the order as you listed. 

If an item has been lost by the postal service then the postal service will be able to investigate and assist in finding your parcel. 

Any additional charges applied at/by import/customs are the sole responsibility of the buyer.